Firstly, go to the ‘My Library’ section of your account, then click ‘Request a refund’ (make sure you don’t display the key at any point) and then fill out the refund request form. If you qualify for a refund, it’s really easy to request one. If you have, you no longer qualify for a refund as Eneba only offers refunds up until the point you display your key. What is Eneba's refund policy?Įneba does offer refunds on purchases as long as you haven’t displayed the key. If you need to contact the customer care team, head to the Eneba support page, choose the type of issue you're having from the selected options (product activation, payment, product delivery, and other issues), and then fill in the contact form with as many details as possible.
However, it is recommended that you make an account so that you can keep track of your purchase library. No, you don’t need to make an Eneba account to buy stuff, you just need to provide your email address. Do I need to make an Eneba account to make a purchase? Once all that is done, log into your account, head to your ‘My Profile’ page, and click ‘Claim Your Gift’, which you’ll find on the left-hand side of the page. First, you need to make an Eneba account, once you’ve made one, you’ll receive an email asking you to confirm that you’ve made the account. If someone has sent you a gift from Eneba you’ll be happy to hear that it’s really easy to claim it.
Frequently Asked Questions How do I redeem my Eneba gift?
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